Products
Revenue Enhancing
Internet Marketing
Customer Service
gVoice
gVoice offers a customized voice reservation program designed to effectively market your property and meet your individual needs. Genares does not employ a 3rd party call center in other countries as all of our sales specialists are based in Dallas, Texas. Our highly motivated sales agents take reservations and provide personal service to travel agents and consumers worldwide, trained to maximize conversion and drive revenue per reservation. Our sales staff acts as an extension of your sales force and answer all calls with your customized scripting designed to accentuate each hotel’s leading qualities.
gVoice, like all products powered by Genares offer complete reporting and provides sophisticated tracking and production data. The advanced reporting and analytics makes measuring ROI easy and puts you in control of your property’s revenue.
The gVoice Advantage
• Private label hotel reservation voice services 24x7x365 with customized messaging
• Multiple languages including English, Spanish and others can be sourced upon request
• Overflow and after-hours call handling or abbreviated coverage solutions
• Trained sales Agents sell your property and drive revenue
• Comprehensive reporting and tracking to measure every aspect of your call
• Call monitoring and monthly review scores
• Top ACD and call monitoring technology
• Ability to work with shop calling services such as Signature
• Competitive pricing options
• Redundant call center system and infrastructure to ensure consistent coverage
• Seamless interface with our CRS to provide callers with the most current property information, rates and availability in real-time
In these times of rapid change, trust and reliability are a key component of partnership. Let Genares’ customized revenue enhancing solutions create the most beneficial answer for your property, tailored to your individual needs.
