Call Center
GENARES offers a customized voice reservation program designed to effectively market your property. Our trained sales agents take reservations and provide personal service to travel agents and consumers worldwide and are an extension of your sales force and will maximize call center conversions and rates.
- Private label hotel reservation voice services 24x7x365
- Overflow and after-hours call handling and generic voice services
- Highly trained agents who are familiar with each hotel and the geographic region
- Customized greeting on all private label accounts
- Call monitoring and monthly review scores
- Open invitation to visit GENARES’s Call center to present hotel or chain information to our sales agents
- Customized incentive programs
- Call routing to provide comprehensive reports and tracking
- Seamless interface with our CRS to provide callers with the most current property information, rates and availability
- TOP ACD and call monitoring technology
